Loyalty & Credits FAQs

How does the loyalty programme work?

You earn cashback credits every time you place an order.

  • Bronze: 3% cashback
  • Silver: 5% cashback (after £100 total spend)
  • Gold: 7% cashback (after £250 total spend)

💡 100 credits = £1 to spend

Your credits build up automatically and can be redeemed at any time within 12 months of being earned.

 

How do I redeem my credits?

There are two ways to redeem your credits:

1. Redeem as money off your order 

You can turn your credits into a discount code.

Steps:

  1. Log into your account HERE
  2. Go to the Loyalty page
  3. Use the slider to choose how much to redeem (£0–£10 max)
  4. Click redeem to generate your code
  5. Copy the code
  6. Paste it into the discount code box at checkout or in your subscription

⚠️ Important: The discount is NOT applied automatically, you must paste the code yourself as shown below.

 


 

2. Redeem for products (auto-applied)

You can also swap credits for selected products.

Steps:

  1. Go to the “How to use your Credits” section
  2. Choose a product
  3. Click “Redeem”

✅ The product will be automatically added to your next subscription order
✅ Credits are deducted instantly
✅ No code needed

 



How much can I redeem at once?

You can redeem between £0 and £10 per order.

  • Even if you have more credits, the maximum per transaction is £10
  • You can generate multiple codes and use them across different orders
  • All codes expire 12 months from the date they are created

⚠️ Only one discount code can be used per order

 

Where do I enter my discount code?

Your code needs to be pasted into the discount code box:

  • At checkout (for one-time purchases or new subscriptions), or
  • Inside your subscription portal (for upcoming subscription orders) in the “enter promo code” box

 

I generated a code but didn’t use it?  

No problem 👍

  • Your code is saved in your Rewards History
  • It stays valid for 12 months
  • You can use it anytime on a future order


I made a mistake, can I undo or cancel a code?

Codes can’t currently be cancelled once generated.

However:

  • You can simply not use the code (it remains valid for 12 months)
  • Or contact support and we’ll help: hello@dirteaworld.com


Can I generate multiple codes?

Yes, you can generate multiple codes and save them.

But:

  • Only one code can be used per order
  • Each code must be applied manually

 

Can I use my Blue Light discount alongside my DIRTEA Rewards credit?

Our Blue Light discount cannot be combined with DIRTEA Rewards credit or other promotional discounts on the same order. When placing your order, you can choose to use either your Blue Light discount or your available DIRTEA Rewards credit.

This helps us keep our rewards and discount schemes sustainable while continuing to offer benefits to our customers. 

 

Do I still earn credits when using a discount?

Yes!

You’ll still earn cashback on the remaining amount you pay after the discount is applied.

 

Do my credits expire?

  • Credits expire after 12 months if unused
  • If you cancel your subscription:
    • Your credits remain for 3 months
    • You can reactivate and use them within this time
    • After 3 months, unused credits are lost